Complaints Process

If you are unhappy with our financial advice service please contact your financial adviser so he or she can try to put things right first.

If you wish to make a complaint, or do not feel comfortable discussing your concerns with your adviser, you can contact us as follows:

  • Call us on 0800 MAC IAC (0800 622 422) between the hours of 9am–5pm Monday to Friday
  • Email us at
  • Write to us at 9-11 Kings Crescent, Lower Hutt 5010 addressing your letter to the attention of Rob McIntyre

Allister McIntyre

Insurance Adviser

The Mortgage Advice Company Ltd trading as The Mortgage Advice Company
(8866)
Complaints Process

Rob McIntyre

Mortgage Adviser

The Mortgage Advice Company Ltd trading as The Mortgage Advice Company
(8866)
Complaints Process

Brock Shute

Mortgage Adviser

The Mortgage Advice Company Ltd trading as The Mortgage Advice Company
(8866)
Complaints Process

TJ – Taman Paulik

Mortgage Adviser

Home Loan Specialists Ltd trading as The Mortgage Advice Company
(8866)
Complaints Process

Dipak Sukha

Mortgage Adviser

Allspice Mortgages Limited trading as The Mortgage Advice Company
(8866)
Complaints Process

Vihang Dhat

Mortgage Adviser

The Mortgage Advice Company Ltd trading as The Mortgage Advice Company
(8866)
Complaints Process

Dan Juno

Mortgage Adviser

The Mortgage Advice Company Ltd trading as The Mortgage Advice Company
(8866)
Complaints Process

Jo Vivian

Mortgage Adviser

ATD Ltd trading as The Mortgage Advice Company
(9695)
Complaints Process

Dawn Whiteside

Mortgage Adviser

Deedub Ltd trading as The Mortgage Advice Company
(6081)
Complaints Process

Thurl Gibbs

Insurance Adviser

The Mortgage Advice Company
(8866)
Complaints Process